Got questions? We have answers.

Read through the FAQs. Kindly contact us if you have further questions.

  • SHARED HOSTING
  • RESELLER HOSTING
  • DOMAINS
  • PAYMENT METHODS

What is Shared Web hosting?

In Shared Web Hosting, multiple clients are hosted on a single server i.e. the clients share the server’s resources. This helps reduce the cost, since the cost of the server and its resources are spread over all the clients/packages hosted on the server. Shared Hosting is perfect for personal websites, small and mid-sized businesses that do not require all the resources of a server.

Can I host multiple Web sites within one Shared Hosting plan?

Yes! All our shared hosting plans allow you to host more than one Website, by adding secondary domains through your hosting control panel i.e. cPanel.

Is Email hosting included in my package?

Yes, all our Hosting packages come with Unlimited Email Hosting.

Can I upgrade to a higher plan?

Yes, you can easily upgrade to one of our higher plans at any time.

Is my data safe? Do you take backups?

Yes, your data is a 100% secure and is backed-up every 5 days.

Do you include protection from viruses?

Yes, all our servers are protected by Clam AV.

Can I divide my Shared Hosting package and resell it?

While a Shared Hosting package cannot be used for this purpose, you can easily resell custom packages with our Reseller Hosting. To view our Reseller Hosting plans, click here.

Do you offer SSH access?

No, at the moment, we do not provide ssh access. However, most of the tasks can be easily achieved using your Hosting Control Panel – cPanel.

Who do I get in touch with if I need help?

Our Support team is always at hand to assist you. You can take a look at all our contact details here.

What is reseller hosting?

Reseller Hosting allows you to create sub-packages within the allotted Disk Space and Bandwidth of your main Hosting package. You can use WHM to create Individual Custom packages (each with cPanel) and provision them to your Customers. Additionally, you can use WHMCS for billing (Not supported on the base plan).

Which Control Panels do I get with a Reseller Hosting package?

All Reseller Hosting packages come with 2 separate Control Panels – WHM and cPanel. WHM gives you administrative control of your Reseller Hosting package and cPanel allows your Customers to manage their individual Hosting packages.

How can I create Sub-Packages and manage them?

Your WHM Control Panel allows you to create individual Hosting packages and completely manage them.

What is WHMCS and do I get WHMCS with your Reseller Hosting?

WHMCS is a popular Billing platform used by a majority of Web Hosts. Yes, we do provide a free WHMCS license for all plans except the starter plan.

How can my Customers manage their Individual Packages?

Your Customers will be able to manage their own packages using cPanel.

What are the advantages of reseller hosting?

If you’re a Web Designer/Developer you can host and manage all your websites/clients with one Reseller Hosting package instead of going through the hassle of managing multiple shared Hosting packages. This also lowers your Web Hosting costs significantly.

Additionally, you can resell hosting as a value added feature to your existing business or as a separate entity.

Can I upgrade between plans?

Yes, you can upgrade your existing plan to a higher plan at any time.

Is there a money back guarantee?

Yes, we offer a 100% Risk Free, 30 Day Money Back Guarantee.

Do your Reseller Hosting plans include a One-Click Installer?

Yes, all our Reseller Hosting plans come integrated with Softaculous – a popular and easy to use One-Click Installer.

How is technical support handled?

We have a fully qualified Support team at hand to assist you. You can take a look at all our contact details here.

However, we do not offer Support to your Customers directly.

Can I transfer my .com.my or .my domains to SmartHosting?

We don’t support .my domains at the moment. This registry will be available soon.

What Payment Methods do you accept?

We accept Direct bank transfer and Payment through our online payment gateway.

Do you accept PayPal?

We only accept PayPal for our shared hosting products and Web Design packages.

Can’t Find What Your Looking For

Read our knowledgebase for more information about hosting and other FAQs.

It’s passion, not only work!

We are your one stop solution provider with domain, hosting and creative web design.

Website Hosting

Web hosting should be consistently reliable, and have quick, efficient loads that keep your website always up and running with full performance capabilities.

Website Design

Great design inspires users to take action. Attract your customers with a professional, modern and beautiful well-designed Website.

Domain Name Registration

Domain name represents your business name, brand and message. Create your online identity and present it simply and easily.

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